Time Sports - Refund and Returns Policy

Welcome to Time Sports. We want you to love every purchase. If you’re not completely satisfied, we make returns and refunds clear, fair, and fast.

Return Window: Returns accepted within 7 calendar days from the date of delivery.
Condition: Items must be unused, with original tags attached, and returned in their original packaging.
Proof of Purchase: A receipt, order number, or other proof of purchase is required for all returns.
How to Start a Return: Email our support team at business@thetimesports.com with your order number, reason for return, and photos if the item is damaged or defective.

Inspection: All returned items are inspected on receipt to confirm they meet the return conditions.
Approval: If approved, refunds are issued to the original payment method.
Timing: Refunds are typically processed within 5 working days after we approve the return; actual posting time depends on your bank or card issuer.
Deductions: Shipping charges and return shipping costs are non‑refundable; if we issue a refund, the return shipping fee will be deducted from the refund amount.

Damaged or Defective Items: If you received a defective or damaged product, contact us within 7 days of delivery at business@thetimesports.com with photos and your order details.
Replacement Timeline: Once we receive and verify the returned item, approved replacements are shipped within 5 working days.
Size or Variant Exchanges: Subject to stock availability; contact support to confirm.

Non-Returnable: Personalised or custom-made products are non-returnable and non-refundable unless damaged or defective.
Other Exceptions: For hygiene and safety reasons, certain items may be excluded from returns; details will be listed on the product page. If you’re unsure, contact support before placing your order.

Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product).
Packaging: Please use secure packaging to prevent damage in transit. We recommend a tracked shipping method.

Delivery Timeframe: Orders are delivered within 5–7 working days from the date of purchase, subject to location and stock availability.
Tracking: You will receive shipment tracking information once your order ships.

For returns, refunds, exchanges, or any questions, reach out:

We’re committed to resolving issues quickly and keeping your experience with Time Sports seamless.

Refund and Returns Policy